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Apple admins get a new remote support option


Apple administrators in the enterprise and education markets now have a new remote access option  thanks to a new integration between Addigy and Splashtop.

Splashtop comes to Addigy

The move means Splashtop, which already has over 30 million users — including many Fortune 500 companies — is now the exclusive default remote support solution included in Addigy. It should be a helpful integration since it lets technicians and admins use Addigy’s cloud-based solution for troubleshooting problems remotely.

That’s particularly invaluable given that the trend to hybrid and remote work means an increasing number of businesses are looking to provide remote tech support to highly distributed teams, sometimes across time zones.

Given that new practices will remain part of the new world of work when the pandemic eventually ends, it’s a useful tool to have.

The market for Apple admin products continues to expand. This isn’t especially surprising, given that when given a choice, 59% of enterprise employees choose a Mac — and 79% of all enterprise activity on a mobile device happens on iOS.

According to a Vanson Bourne survey, 71% of high school students prefer using Mac to PC. Additionally, around 81% of individuals admitted that they want to use Macs at work.

What does it do?

Jason Dettbarn, CEO and founder of Addigy said in a statement: “Addigy technicians can now manage and control their Apple devices remotely as easily as they would in person — quickly addressing their end users’ issues and ensuring their computers are up-to-date and running in optimal condition.”

[Also read: Apple is changing its MDM system in iOS/iPadOS 15]

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