Home Cloud Computing Does your team need a cloud-based unified communication and collaboration tool?

Does your team need a cloud-based unified communication and collaboration tool?


The debate is over — and the cloud won. Most businesses have left their quaint PBX phone systems behind and moved to a unified communications system (UC) that exists entirely in the cloud, because they don’t want to be tied to a particular location to communicate. For today’s distributed and hybrid workforce, cloud-based business communications and collaboration tools make sense.

If your team is clinging to the phones on their desks or your IT team is reluctant to support yet another cloud solution, it’s time to let go, especially if your company is embracing a hybrid work model. Not only is that phone likely to gather dust, but UC has become the technical glue that holds people together when in-person collaboration is a challenge. Failing to deploy it is likely to hold the entire business back.

Hybrid work is the way forward

Distributed work is not new, of course, but making an entire workforce hybrid presents unique technical challenges for IT. With some workers coming into the office — at least sometimes — and others remaining completely remote, teams are increasingly relying on an array of communication tools to replace in-person connections.

According to a recent Economist Impact study commissioned by Google Workspace, over 75% of respondents believe that hybrid or flexible work will be standard within their organizations in the coming three years. A 2020 IBM study also found that 75% of employees want to continue to work remotely, at least occasionally, while 54% want work-from-home to be their primary way of working. Except for service businesses and those requiring a physical presence, hybrid is here to stay. It’s good for workers. And since it puts fewer cars on the road, it’s good for the planet.

As hybrid work becomes the way forward, IT departments are under immense pressure to adopt technologies that will help employees work and collaborate in this new environment. Legacy communication systems and monolithic software solutions were designed for a workforce that gathers in the same location. Since that’s no longer the case, your teams have no choice but to let go of them and embrace tools that work from anywhere — the way the people that use them do.

This means implementing tools that enable effective internal and external communication to make it easy for workers and distributed teams to collaborate from any location. This is where cloud-based unified communications solutions shine. Bringing together voice, text messaging, video meetings, and more, cloud-based UC, or unified communications as a service (UCaaS), improves worker productivity and effectiveness. Capabilities like videoconferencing, team workspaces, virtual whiteboards, and document and screen sharing let your teams work effectively from any location or time zone.

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