Home Cloud Computing iCloud goes down: Live by the service, die by the service

iCloud goes down: Live by the service, die by the service


Each time we experience an Apple iCloud, Spotify, Slack, Verizon, Google, Peloton, or any other form of server-based outage, we’re reminded that everyone should have multiple layers of backup to maintain data and work to ensure key services still work when servers go down.

Are you experienced?

Apple’s big outage on Monday allegedly saw Apple Store staff enduring failure in their internal business software. To track sales and requests they had to use pencils, paper, and a little concentration. At one point, images circulated on social media that purported to show store staff attempting to keep track of transactions while Apple’s server-based systems were offline.

Apple’s store business seems to be a server-led affair, and that’s perfectly fine. When you consider the well-oiled nature of the company’s supply chain, its operations teams most surely need to maintain a watchful eye over where product is moving through the system.

Data analytics in retail is used in far more ways than stock management. But getting deep and dirty with information gathered in stores — particularly for a multinational and omnichannel operation such as Apple’s — helps companies quickly identify and respond to product faults, security vulnerabilities, fraud, seasonal sales preferences, and more.

Such digital efficiency is why companies invest in server-based systems, though in Apple’s case it appears the company may not have put quite enough emphasis on system redundancy.

The quarantine business

Think about it this way. What happened with iCloud affected a slew of the company’s services. App Store, Music, Arcade, Apple Pay, School Manager, AppleCare, iCloud Mail, iMessage, iTunes Store, and iWork for iCloud were all hit.

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