Home Cloud Computing Slack outage stymies some business users

Slack outage stymies some business users

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Some Slack users were unable to access the popular collaboration app on Tuesday.

The outage was first reported by Slack at 9:25 a.m. ET as many US workers returned to work following the President’s Day holiday weekend. Thousands of Slack users reported problems loading the app on DownDetector.com; the problems had not yet been fully resolved by noon ET.

“Slack is not loading for some users,” the company had acknowledged at 10:23 a.m. ET on its service status page. “We are continuing to investigate the cause and will provide more information as soon as it’s available.”

At 12:07 p.m., Slack pointed to “signs of improvement. Please try reloading Slack, and if not a cache reset. We’re still monitoring the situation. We’ll confirm once this issue is fully resolved.”

Slack outage DownDetector.com

DownDetector.com shows the Slack outage.

For users still having issues as of about 1:45 p.m. ET, the company offered this advice: “We’re continuing to see improvements, but we still have some work to do. If you’re still encountering any trouble, please reload Slack using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux) or clear the app cache (Help > Troubleshooting > Clear Cache and Restart on desktop, Preferences > Advanced > Reset Cache on mobile).”

The company finally reported at 2:24 pm ET that operations were back to normal.

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